why does my alexa keep stopping playing the radio

What is going on? More often than not iHeartRadio loses connection because there is an issue with your Internet connection. How do you get Alexa to play continuously? If the interruptions stop, then the music service was the issue. This functions much like Bluetooth does, except that youll be using a wired connection versus a wireless one. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. Its similar for Echo devices with screens: white light good, orange light no connection. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. | 2) The song you are trying to play is incompatible with Once youve done that, you can then ask Alexa to play your favourite radio station by saying something like, "Alexa, play BBC Radio 1.". Please note that all comments go into a moderation queue (to prevent blog spam). When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. You can also ask Alexa to play a specific album, artist, or genre of sleep sounds. Why is there no audio when I try to play a programme? Like apps, skills give Alexa the Dollarbill1979 5 yr. ago It's funny this came up. Next, create a custom playlist that will keep playing all night long. You can ask her to play music from a specific genre, artist, or album. At the end of the day, we all want to be able to listen to our music uninterrupted. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. When you stream music via the Alexa app, you control songs and volume via the app or your Echo. Another issue that may affect playback has to do with Bluetooth. Flashing on and off not going around. Some of them dont even support the 5GHz channel, which can make the 2.4GHz too busy. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. In the worst case, you might need to buy a new Echo or ask Amazon for a replacement, if it is still under warranty. Spotify, and to a lesser extent, Amazon Music are two of the main culprits. Why do BBC Sounds streams stop or cut out when listening on my Alexa device? Checking on your Wi-Fi strength varies depending on which Echo you have. There are several ways to get Alexa to play continuously. You can also ask her to keep playing the last song or station that she played. Im Tristan Perry, the guy behind Smart Home Point. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. Streaming music to your Amazon Echo typically goes on without a hitch. These Skills link your Amazon/Alexa account with the streaming service of your choice, such as Pandora, Prime Music, Spotify, Tidal, and others. It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Sounds to play Radio 6". I even tried the hard reset to no avail. If thats whats happening, there may be little you can do in this case. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. |, Mobile/Tablet app Your comment will be manually reviewed and approved by Tristan in less than a week. Update both as necessary. pic.twitter.com/CNXsPOfeuw. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. You can ask her to play a song, a station, or a playlist. My 2nd gen echo dot is a complete piece of garbage. In the App Store, you can also go to your account icon in the top, right-hand corner of the screen. Why is the sound distorted on episode nine of The Whisperer in Darkness? The setup always goes smoothly but it soon loses connectivity. Alexa completely failing to understand a single BBB radio station pic.twitter.com/0SI6GV83dF. Please check your device settings to ensure Wi-Fi stays enabled. Disclaimer: Some pages on this site may include an affiliate link. If youre using your Echo via Bluetooth or aux cable to listen to music, the internet or service on your mobile device may be the cause of your interrupted music. To solve most streaming issues: Reduce Wi-Fi congestion by All Rights Reserved. You would simply go into your Devices Settings, then to Bluetooth. WebConnect to your router's 5 GHz channel. WebOpen the Alexa app, then tap Settings > Device Settings. If you want to see if this is the issue, try using another music streaming service such as Pandora or Apple Music, just to see if the music has the same interruption. Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. With an Echo Show, you can simply use the screen. Update, Download option not available for some programmes. Where I was trying to play iHeartRadio and it was dropping. 6 Common Music Streaming Problems and How To Fix Them, Echo Show Song Lyrics Not Showing Or Being Really Buggy, Newsletter (14th Dec 22): Eufy Caught Lying (Apparently? This can be a great option if youre not too far from your Echo. To do so, open the Alexa app, then tap Devices > Echo If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Restart your Alexa device by unplugging the power Customers are sharing videos online showing their Alexas being unable to understand requests to play BBC stations. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. You can request the specific radio station and it should play as normal.. In order to determine the root of the issue, its important to troubleshoot your Echo. If youre still experiencing problems, you can unpair and re-pair your Bluetooth devices. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). teied all the usual reconnected numerous times but every day it loses its connection and the only solution is switch off and. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Check to see if there are any updates available for your Alexa and Pandora apps. Is Amazon waging war on the BBC? The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Yvette is a freelance writer who also happens to be a smart home enthusiast! On the next screen, youll see the network youre currently connected to, as well as other available networks. First, make sure that you have enabled the "night mode" feature in the Alexa app. On that screen, youll see devices available for you to connect to via Bluetooth. Delete the audiobook from your device and then re-download. So its not my wifi. We apologize for the | The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Thats annoying. BBC Sounds playback on Alexa stops or cuts out BBC Radio 4 | Update Find the small hole at the base of the device, insert the tool, and press in the reset button. Thanks, I will take an in depth look at that tomorrow. Your smart devices tend to default to the 2.4GHz channel. If none of these tips seem to do the trick and nothing is wrong with the Wi-Fi connection, there is definitely some knotty issue with the hardware. You can then say, Alexa, ask BBC Sounds to play Radio 1, for example, and listen to BBC stations through your smart speaker as normal. If thats the case, its probably the Echo that doesnt connect. For an Echo Dot, its a little trickier, as the Alexa app doesnt readily display the strength of the network youre connected to. You can set for example a default music library or a Try switching the security protocol to just one of them. Save my name, email, and website in this browser for the next time I comment. Ease this congestion by turning off Wi-fi on devices youre not currently using. Amazon offers Guard Plus for Echo device owners. Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. DMCA. Wait for about 30 seconds, then turn the Did your Echo have connectivity problems? No BBC radio stations on #alexa this morning? You can either create a new playlist or add songs to an existing playlist. But theres nothing more annoying than when the music wont play! In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. WebIf the app is stopping when your phone's screen goes dark, turns off, goes to sleep, or is backgrounded, it is likely an Android level setting which is designed to save battery life. 2021 Associated Newspapers Limited. Why on earth spend large sums on a device which relies on voice inputs when a real Internet radio does it so much better and more reliably with old fashioned displays and menus? This may be able to fix some glitches that happen with music playback. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. How To Screen Record Facetime With Sound On Iphone, How To Make Custom Notification Sounds Iphone. Move both the Echo and your router as far away as possible from all electronic devices in your home that could hamper the signal. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. Head to Amazon's website for full This is based on how long the music has been playing and how loud the music is. To perform the reset on the first-generation Echo and Echo Dot devices, you will need a tiny tool: a paper clip, an earring, a needle, or very thin scissors. Amazon offers a one-year manufacturers warranty on Echo devices, so if its still new, contact Amazon for further assistance. Yes, you can leave Alexa on all the time. There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. Read about our approach to external linking. You can choose which service Alexa uses to play your music for streaming stations and general requests. Read more. WebOpen Settings, and then tap Apps. Peer-to-peer or hotspot networks cannot run these bands and standards. The Amazon Alexa team said: Our apologies for the inconvenience. Before the Echo device takes all the blame, you should check other devices (phones, tablets, smart TVs, computers) to see if they have a good connection. Then you can open the Alexa app on your phone and start the setup process over again. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Is the Wi-Fi connection is bad, or theres no connection at all? Finally, ask Alexa to play the playlist for you. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. If youre wondering whether you can use Alexa to help you fall asleep and stay asleep all night, the answer is probably yes. It is available and playable on other Tunein platforms but seems now to have been removed from whatever version Alexa uses. The Amazon Echo has a lot of great uses. If yes, then please log out of the other accounts and then complete step 2.1 again; They may be experiencing issues that only a fresh install may fix. If I ask it to resume, it starts from the first song again. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. On the Echo Show, you can tap the Play/Pause as well as Next song buttons. If the connection doesnt come back at all, you may need a new Echo. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. | With a knack for troubleshooting device issues, shes been the go-to for family and friends for all kinds of tech-related issues - dating back to VCRs! Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. I had the same issue on my echo dot this morning. Can Turning Smart Bulbs Off And On At A Switch Damage Them? Turn on the Echo device so it can be the first to reconnect to Wi-Fi. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. This results in interruptions to your music. Go to the Amazon Music app, tap, and hold the app icon. There are a few possible reasons for why your Alexa might keep stopping when playing music. December 29, 2022. This time, it is not found doing a search using the Alexa app. There are several possible explanations for why Alexa might stop playing music. Theyll be able to help you determine the root of the problem and may be able to provide a solution. For Android users, youll go to the Google Play Store. That can be a good thing since that leaves the 5GHz unburdened. One day it will find and play a station the next it can't find it! We'll send you an e-mail with instructions to reset your password. If the music has just started playing and is at a low volume, Alexa will play music for longer. If you cant find the issueaffecting you thenget in touch. Here's how you can make your Echo stop talking so much, too. Smart speaker But, how long will Alexa play music before turning off? I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). If youd like to join in, please sign in or register. Read more It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. The more obstructions in the way, the harder it will be for the signal to get through. If youre not sure which radio stations are available in your country, you can check the list of available stations on Amazons website. If you have any further questions, feel free to reach out to us. WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. One possibility is that the Echo is experiencing connectivity issues. The first step is to check your internet connection. Check the strength of your Wi-Fi or mobile data. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. Next, ensure your internet Sorry, we're still checking this file's contents to make sure it's safe to download. But with some troubleshooting, you can get back on track to listening to your music, sans problems. Once there, search for Alexa. If there are several other devices connected to the Wi-Fi, the Echo, Dot, or other Alexa devices might be experiencing congestion. Wi-Fi congestion can be reduced by turning off any devices that are not in use. If the Alexa device is too close to a source of interference, like a Bluetooth device or cordless phone, move it away. These are not stubborn problems, and the following steps will guide you on the same. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Some people might not want their Alexa device to play the radio all day, every day. Save my name, email, and website in this browser for the next time I comment. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Your only other option would be to use your mobile device with your Echo via Bluetooth. Fortunately, the chances of the issue being too serious to deal with on your own is low. This does not effect our editorial in any way. In order to find and turn this setting off, please follow the steps below: Go to phone settings Go to Device Care Select Battery Find and select iHeartRadio When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. Great suggestionshowever my Echo dot does not have the LED light indicator for WIFI strength that you referred to?? In cases like these, it may be best to reach out to Amazon for further assistance. When resetting the second-generation of the Echo and the Echo Dot, heres what youll do: Press and hold the Microphone Off and Volume Down buttons at the same time for about 20 seconds until the light ring turns orange and then blue. You can also do this on Amazon.Com. I've just played it by finding it via Tune-In in the Alexa app. Keeping them close together on an elevated spot in your house would be perfect. In the Alexa app, you can connect to your favorite music streaming service via Skills. If switching networks isnt possible, try reducing the number of devices using the particular Wi-Fi network. The most recent device Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. Starting with the simplest solution is an excellent place to begin. So, if you want Alexa to play music for a longer period of time, ask her to play music at a low volume. Even dishwashers, air conditioning vents, or stereos can cause minor problems. However, there have been numerous reports of Alexa abruptly stopping music playback for no apparent reason. Inconsistent internet connection? France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. For more information please visit our Service Status Page. Unfortunately, when you open up the Alexa app on your phone, youll When the light ring turns orange, your device will enter the setup mode. Here are a few tips on how to keep Alexa playing music all night. Sadly, I am having exactly the same problem with the same radio station again. Due to the common nature of these problems, there are many workarounds. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. Why am I unable to access BBC Sounds on Alexa even after linking my account? If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. The show is better but the echos never reconnect. Open the Alexa app and hit Settings. Obstructions such as walls, as well as the ceiling or floor between floors in your home, can all act as barriers to Bluetooth signals. The tap Pair a New Device. So what gives, and how can you fix it? For example, "Alexa, play thunderstorm sounds." This enables your content such as favorites and playlists to sync. This is the most likely explanation for why Alexa might suddenly stop playing music. WebMusic or Media Not Playing with Alexa. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. Youll have to resolve your Echos connection issue before you can use it reliably. If your Echo isnt letting you do that, youre no doubt frustrated! | On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. To see whether your app needs an update, youll need to go into your respective app store. If your Echo isnt visible, it may not be in pairing mode. Simply say, Alexa, pair for it to become visible to the device youre trying to connect from. Not on Tunein on tablet or smartphone or even PC, just from Stupid Alexa. If the Echo cant connect to the internet, it wont be able to play music. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. Your email address will not be published. "Alexa, ask mytuner radio to play echoes of bluemars", You may need to turn on the skill first if you haven't already done so. Does anyone know what a flashing blue light means? Wi-Fi connectivity issues can cause media and music to buffer or not play. Enable Alexa Radio by Installing the Appropriate Skills. Why does Alexa stop playing music on my device? a relatively easy fix. After that, its the same drill as with the first-generation devices: the light ring will turn off and on again, then itll turn orange, and the device is ready for setup via the Alexa app. You can ask her to play music from a certain genre, artist, or album. You can also ask her to play ambient or nature sounds to help you fall asleep. On the next screen, you can then choose to Disable the Skill. One possibility is that the Echo is experiencing connectivity issues. How long will Alexa play music before turning off? If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. Why am I hearing broadcast audio within the BBC Sounds TV app? If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Go to the Search bar, and hit the Alexa Skills category. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. That way, youll reduce interference from other devices while increasing the connection and range at the same time. Registered in England. This can result in anything from distorted music, to your favorite song cutting out midway through. You can stream music via your Amazon Echo in a few different ways. Please try again in a few minutes. This will ensure that she doesnt respond to any of your questions or requests during the night. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. This means that, in the meantime, you will need to download BBC Sounds the BBCs radio and podcast app to be able to access its stations. This happens to me all the time. Your WiFi may be affected by interference which would cause With an Echo Show, you can simply use the Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. Enter your username or e-mail address. Go back to Skills and Games, search for the Skill, and Enable it again. If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. From the Alexa app home screen, go to More, then Skills and Games. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Another possibility is that the Echos microphone is experiencing interference. On the next screen, go to the tab labeled Your Skills. But, unfortunately, problems streaming your favorite music or podcasts may sometimes occur. Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. Like any other customer service, they will probably test your patience by politely asking you to repeat all the steps youve already taken. Then turn on the Wi-Fi on the other devices. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. Make sure that your Echo is connected to the internet and that your internet connection is working properly. First, if you have your device set to turn off after a certain period of inactivity, Alexa will turn off the music. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. I can request a playlist, artist, song, or station from Amazon music and it will play. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Contact Us | Privacy Policy | TOS | All Rights Reserved. You speak into the void, and nothing happens. The station is as above "Echoes of Bluemars". Your email address will not be published. Another slightly less popular way to play music via your Echo is an aux cable. The app also includes a sleep timer, so you can set a time limit for how long you want the sleep sounds to play. How To Make and Answer Calls with your Amazon Echo, How To Set the Amazon Echo Alarm to Wake You with Music, Over 200 Amazon Echo Easter Eggs & Tricks, How to Install Apps on the Amazon Fire Stick or Cube, How to View My Echo Show Camera Remotely from Phone, How To Fix an Eero Not Connecting to the Internet, How to Change the Location on a FireStick, How to Download Photos from Google Photos, How to Remove Netflix Recently Watched Shows. We suggest that you start with a tried and true fix for electronic devices: the restart. There, youll see an indication via the number of bars of how strong your signal is. But Voice requests to control Sonos and play music will likely fail. But, with every problem, there is (usually!) Wait for about 30 seconds, then turn the router back on. Tap on the Echo of your choice, and your device will connect. WebWhy do BBC Sounds streams stop or cut out when listening on my Alexa device? Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). If the Bluetooth device is displayed as a TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. This topic has been closed for further comments. If you're listening to a stream using Wi-Fi, the stream will stop playing once Wi-Fi is cut off. Thats what i need to know, not how to connect. This can be caused by loud noises or by other devices that are using the same frequency as the Echo. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. WebWhy does Alexa keep turning off my music? You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". There are a range of sleep sounds available on the Alexa app and on Amazon Music, and many of them are designed to help you relax and fall asleep. i have other echo devices that still work flawlessly which tells me the wi fi is fine. Sometimes it plays 5 songs on my list. Skills may also need updating or may need to be uninstalled, then reinstalled. |. Then search for the Skill that youre looking for. WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Checking on your Wi-Fi strength varies depending on which Echo you have. Reading this thread reinforces my sceptical view of gadgets which offer technology for the sake of it. Still, choosing the right channel should be up to you since both options have advantages. This is a monthly subscription plan that makes it really easy to contact Tech Support. 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